US Bank Sucks ...
A $100 check is written on a bank account. The person who receives the check goes to the bank it was written on and finds out that for the first time ever the bank is going to charge to have the check cashed. So, the $100 check is actually a $95 check. The person with the check used to be in banking and knows that directly cashing a check is simple, safe, and with ID a very simple transaction. The bank is now double dipping, charging on both ends, despite the fact that the industry standard has always been different. The teller has to apologize for their corporation because they are clearly embarrassed to have to charge to do the transaction. The company receives a comment and tries to convince the person with the check that the company actually considers its policies to be some sort of five star customer service. The person with the check has a hard time not laughing while reading the response from the company, but will never do business with them ever again.
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Comment or Question
My mother has been a long time customer of your bank and previous incarnations which merged to form US Bank. She is a senior and has limited mobility due to near blindness. She wanted to pay me $100 without having to run out of the house in the dark so she wrote me a check. She has done this numerous times over the years for me running her errands and the like. Today I go to cash the check as I have done for years and am now informed that there is a $5 fee, since I do not have an account. All the teller must do is clear the check, perhaps the single simplest transaction they will perform that day.
Were I to open an account the fee would go away. Nice. However, if there are fees of this kind associated with US Bank accounts, it is not possible that I would ever want to bank with your company. Were I to bank with you and write my nieces or nephews checks, they would be charged this utterly ridiculous and unjustifiable fee.
There is no chance of me ever banking with you now. I have encouraged my mother to take her banking elsewhere and she is considering doing so.
It is clear that customer service is simply not something US Bank is concerned with. What is clear is that US Bank is trying to end the era of paper checks and discourage teller based banking by making it as inconvenient and costly as possible.
Bad word of mouth generated by customers such as my mother will hopefully cost US Bank far more in the long run than the accumulated $5 fees will be able to offset. I am certain this will be a topic of conversation amongst her circle of friends as she was severely upset upon receiving my call about the fee.
There simply comes a point where corporate policy makes it impossible to view a company in a favorable light. It is clear that US Bank is on the wrong track and I will be passing along my story to everyone I know.
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The next day a convenient response is in the email folder ...
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Dear (Deleted),
Thank you for using U.S. Bank® email.
I apologize for any disagreement with U.S. Bank®'s Service Fees.
Please note that at the branch's discretion, a $5.00 fee may be charged to provide a check cashing service to a non-U.S.
Bank® customer. This fee may of course be avoided when the Payee cashes or deposits their check with their own
Financial Institution, or by establishing a U.S. Bank® account. Please understand that the cashing of a check for a non-
U.S. Bank® customer is a service being provided, and as such, has a fee.
I am truly sorry to hear that this fee has resulted in your decision not to do business with U.S. Bank®. We value our customers
and hope that you will reconsider this decision, however, we also respect your right to choose your bank.
Please don't hesitate to contact us if you have any further questions or concerns.
Have a Great Weekend!
Sincerely,
(Name Deleted)
Email Operations
U.S. Bank 24-Hour Banking and Financial Sales
If you need further assistance, please feel free to call (DELETED) or go to (deleted) and select the 'Contact Us' link.
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Don't do business with US Bank.
Check cashing fees are a reasonable fee under many circumstances, this is not one of those circumstances.
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Agree 100%.... Avoid Usbank at all costs (literally)
ReplyDeleteAgree 100%.... Avoid Usbank at all costs (literally)
ReplyDeleteUnless of course you are into S&M.. Then they may be the bank for you
Their loan reps regarding an auto lease have been nothing but rude. A terrible bank, would never do other business with them and will refuse a lease thru them in future; would rather walk from a dealership.
ReplyDeleteThey are no better with Home Loans. Get your money and to sign the paperwork and then leave you hanging. Don't answer calls or return messages, changes their story about appraisal times and closing dates and just generally lie about what they do or don't do.
Deletei agree. do not under any circumstances do business with U.S.Bank. there are many other greedy dishonest corporations in the country right now and U.S.Bank is definitely one of the most dishonest. i dealt with them for a series of years and i can honestly say that all of the comments i have read so far sound exactly like what i dealt with. the overdraft fees for example. i am in school and i work a full time job and make about 1k a month. its not much but it works for now. i was charged about 600 dollars in fees and crap in one month. that is more than half my income. none of those fees were in my opinion justified. i have also found that they seem to be very dishonest when it comes to credit cards as well. i made a thousand dollar payment on my biggest card with my tax returns this year and it still has not cleared. its been about two weeks and still my available credit has not changed due to my payment. so yes i totally agree that us bank sucks.
ReplyDeleteThis is one of the Wisest decisions you have ever made. I deposited a Check for $8900 into my account of over 10 years. The next day I notice my checking was $1500 overdrawn. I called and found they made a mistake. The deposit was put on hold for two weeks and because I complained, they added another two day hold. My money was non accesable for over 16 days. The bank the check was drawn on adised me they had cleared the check and transferred funds 3 days after it was deposited.
ReplyDeleteI am now selling a home. The buyer is using US Bank. After three weeks of waiting I still haven't received the appraisal and don't know if I've sold the home or not thanks to US BANK. At signing the contract I advised I needed 30 days after the apprasal was received to give notice and get moved. That was agreed and closing date set accordingly. 45 days. It is now just over 20 days left and still no appraisal and only stonewalling and excuses from US Bank. The best one being that final loan approval is never before one week before closing. First I heard and how is anyone suppose to give two weeks notice to their employer, make moving arrangements and move in only one week. One excuse was we are a BIG BANK. I guess that is reason why the don't provide service to customers. The best reason I know to AVOID US BANK.